FAQs
1. General Questions
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped, we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website. Or by using the below link with your tracking number
Can I change my order?
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please email us at info@wearamae.com with your name and order number.
Where do you ship?
We are pleased to offer worldwide shipping on all orders placed on wearamae.com. For most KSA orders, transit times will take 1-3 working days.
For international orders transit times will take 3-7 working days.
Amae is not responsible for any unanticipated delays caused by destination customs clearance processes, weather conditions, and transit delays.
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
For most KSA orders, transit times will take 1-3 working days.
For international orders transit times will take 3-7 working days.
Amae is not responsible for any unanticipated delays caused by destination customs clearance processes, weather conditions, and transit delays.
2. Payment
What payment methods do you accept?
You can purchase on our website using a debit or credit card.
We additionally offer support for Apple Pay.
You can choose these payment methods at checkout.
3. Shipping
Where do you ship?
We are pleased to offer worldwide shipping on all orders placed on wearamae.com.
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
For most KSA orders, transit times will take 1-3 working days.
For international orders transit times will take 3-7 working days.
Amae is not responsible for any unanticipated delays caused by destination customs clearance processes, weather conditions, and transit delays.
How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped, we will send you another email to confirm the expected delivery date as well as the link to track your order.
Additionally, you can track the status of your order from your "order history" section on your account page on the website. Or by using the below link with your tracking number
https://www.dhl.com/sa-en/home/tracking.html
4. Returns
Do you accept returns?
We do not accept returns unless it is faulty and/or is damaged. Returns must also include the following conditions:
- The was purchased from our online store www.wearamae.com
- The item is defective
- The item must be in original packaging
- The item must be unused in anyway
- The return or exchange request is made within 30 days of delivery
- The return is made within 14 days of the return or exchange request
To ask for a return, please email us at info@wearamae.com with your name and order number, brief description of the damage, and pictures of the faulty item.
Please visit our Refund Policy page for more info
Can I exchange an item?
We do not accept exchanges unless it is faulty and/or is damaged.
Returns must also include the following conditions:
- The was purchased from our online store www.wearamae.com
- The item is defective
- The item must be in original packaging
- The item must be unused in anyway
- The return or exchange request is made within 30 days of delivery
- The return is made within 14 days of the return or exchange request
To ask for an exchange, please email us at info@wearamae.com with your name and order number, brief description of the damage, and pictures of the faulty item.
Are returns free?
We do not accept returns or exchanges unless it is faulty and/or is damaged. Returns within Saudi Arabia are free. Please contact our support by emailing us on info@wearamae.com. to organize your return.
Returns from outside of Saudi Arabia are the responsibility of the buyer.The shipping amount will be deducted from the total refund amount if refund is approved.
Feel free to contact our support agents by email on info@wearamae.com. for more details.
How long does it take to process a return?
Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, amounts will be credited to your original payment method within 14 days of our services accepting your return. If you haven’t received your credit within 14 days, please check with your bank first then email us on info@wearamae.com
5. Other Questions
Do you have physical stores?
We currently don't have any physical stores under our brand name.
Is there a warranty?
We guarantee any of our products made by us and sold through our online store to be free of defects.
We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:
- The was purchased from our online store www.wearamae.com
- The item is defective
- The item must be in original packaging
- The item must be unused in anyway
- The return or exchange request is made within 30 days of delivery
- The return is made within 14 days of the return or exchange request
If you have a return or exchange request resulting from a defective item, please reach out to our support on info@wearamae.com. for more information on how to proceed.
